Gordon & Gotch | Myriad
Gordon & Gotch Publishing Ltd have built a good reputation with their modular Myriad product, which can suit publishers and membership organisations of all kinds. The software is easy to use and can help you maximise the retention of customers by responding to their needs as well as understanding the overall picture.
The central Myriad CRM module allows a complete top-down management ‘view’ of orders and activities across all kinds of institutions and individuals, covering:
- Advertisement space booking (time-based, impressions, display, classified)
- Book/Product mail order sales
- Controlled circulation (ABC, BPA)
- Customer self-service web interfacing
- Event booking and management (tickets/conference places, stands/pitches)
- Reader enquiry sales leads
- Sales Ledger
- Subscriptions processing and marketing (digital, print)
- Wholesale (bulk copies) distribution
The system allows a wide variety of external integrations for many data capture, processing and payment functions, which can help towards PCIDSS and GDPR compliance.
History is kept of contact and order entry, record changes, documents sent, payments and refunds made, allowing the tracking and auditing of database actions.
A universal diary function automatically records system production process information, as well as allowing user-defined categories and manual entries.
Customisation, user-defined report layouts, integration to existing 3rd-party tools and products, and control over form / process / report access combine to give the user a comprehensive package that’s tailored to your requirements.
Gordon & Gotch Publishing has been the chosen route of many Publishers and Bureaux for over three decades.
Support for the product is via an online reporting / tracking tool, backed up by phone or email to a dedicated help-desk, with remote-connection options as required.
We also provide the training allows you to realise the flexibility of the software and help you respond to customer requests in a timely and accurate manner.